WHERE IS MY ORDER?

If you haven’t got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren’t in? They will try up to 3 times.

Standard Delivery takes three (5) to seven (7) days. 

You can track your order with the unique tracking number you got in our dispatch email. If you can’t find this email, you can get the tracking reference number in your order history.

TRACKING DELIVERY

In our dispatch email you’ll have your unique tracking number for your order. Please check your junk folder, if you haven’t received the email.

We make it easy for you to track your delivery no matter where it is. Once your order has been processed by us, you should receive an email informing you of your tracking reference.

Please use that tracking reference to keep tabs on the progress of your delivery.

Our international couriers deliver Monday to Friday.

ORDER CONFIRMATION

Once you’ve placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.

We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.

If you aren’t receiving emails from us, please check your junk folder and add us to your safe list.

WHY IS MY ORDER LATE?

Depending on what delivery option you selected your order might still be out for delivery.

Standard Delivery – three (5) to seven (7) days.

Next Day Delivery – next day if you place your order before 9pm and receive your order the very next day (excludes Public / Bank Holidays). 

You can also check the status of your order using your tracking number we sent you in the confirmation email. 

CUSTOMS CHARGES AND IMPORT DUTIES

If you order from us from outside the UK, there might be import duties and taxes to pay to get your parcel. These charges are usually levied when the order reaches the delivery address and you will be responsible for the payment of those.

We have no control over these charges and can’t predict their amount. For further information please contact your local customs office before placing your order.

WHY HAS MY ORDER/ITEM RETURNED TO SENDER?

Our delivery partners will attempt to deliver your order three times.

Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.

Occasionally, an order gets damaged in transit and can’t be delivered.

You should be able to check the reason why it’s been returned by using the tracking link you got in the dispatch email.

If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. 

Unfortunately, an order that has been returned to us by the courier can’t be re-directed out to our customers again, but will be refunded in full once the warehouse team has processed it. 

If you require the items, we would ask you to place a new order.

I’VE NOT RECEIVED MY PARCEL, YET THE STATUS SAYS IT’S BEEN DELIVERED

Sorry to hear you’re having problems with your order.

If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.

Please check to see if you have received a delivery card from the courier – it could have been slipped under your door, or delivered where you usually receive letters.

If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we’ll be happy to help.