WHEN WILL I RECEIVE A REFUND?

We try and process all returns as quickly as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks’ processes.

At certain times of the year, such as Christmas and public holidays, the processing time may be longer.

Allow 7 working days for your refunds to be processed.

WHY HAVE I BEEN REFUNDED FOR AN ITEM INSTEAD OF IT BEING EXCHANGED?

When you send back an item for an exchange it depends on stock availability at the time. If we don’t have the item you want to exchange, we will process a refund instead.

You should receive an email with the details of your return and if we are providing you with an exchange or a refund.